FAQs
How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After your order is successfully placed, you'll receive a confirmation email with your order details.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
How will my order be shipped?
We partner with reputable shipping carriers to ensure your order arrives safely and promptly. Shipping options and delivery times vary depending on your location and the items in your order. You can find more information about our shipping policy [here](link to shipping policy).
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that additional customs fees or duties may apply, which are the responsibility of the recipient.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within [number of days] days of receiving it for a full refund or exchange. Please refer to our [return policy](link to return policy) for more details.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier's website.
How can I contact customer support?
We're here to help! You can reach our customer support team by phone at [phone number] during business hours, or by email at Support@solenco.co.uk. We strive to respond to all inquiries within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
How will my order be shipped?
We partner with reputable shipping carriers to ensure your order arrives safely and promptly. Shipping options and delivery times vary depending on your location and the items in your order. You can find more information about our shipping policy [here](link to shipping policy).
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that additional customs fees or duties may apply, which are the responsibility of the recipient.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within [number of days] days of receiving it for a full refund or exchange. Please refer to our [return policy](link to return policy) for more details.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier's website.
How can I contact customer support?
We're here to help! You can reach our customer support team by phone at [phone number] during business hours, or by email at Support@solenco.co.uk. We strive to respond to all inquiries within 24 hours.